Quality

Out of the Crisis
by W. Edwards Deming

The Goal, It's Not Luck
Both by Eliyahu M. Goldratt and Jeff Cox
North River Press. 800 486 2665
Modern management and systems theory set in the form of highly readable novels.

The Race, Theory of Constraints, The Haystack Syndrome
All by Eliyahu M. Goldratt. North River Press. 800 486 2665. or
Avrahm Y Goldratt Institute; 442 Orange St., New Haven CT 06511; Ph 203 624 9026

The Man Who Discovered Quality: How Deming brought Quality to America
by Andrea Gabor

Thinking about Quality: Progress, Wisdom and the Deming Philosophy
by Loyd Dobyns and Clare Crawford-Mason

I know It When I See It: A Modern Fable About Quality
by John Guaspari

Managing Quality
edited by B. G. Dale and J.J. Plunkett

The Deming Management Method
by Mary Walton
Has great chapter on use of 7 chart types (Cause and Effect or Fishbone, Flow, Pareto, Trend, Histogram, Control or SPC, and Scatter)

Guide to Quality Control
What is Total Quality Contol: The Japanese Way
both by Kaoru Ishikawa
Both mention QFD or Quality Function Deployment

Systems Thinking
The 5th Discipline: The Art and Practice of The Learning Organization
by Peter Senge

Decision Traps: The Ten Barriers to Brilliant Decision Making and How to Overcome Them
by J. Edward Russo and Paul J. H. Schoemaker